Complete Inbound - Outbound Call Center Solutions
Avyukta Intellicall DOT-VoIP Solutions provide edge long established phone system since it facilitates multiple functionalities, call forwarding, laptop call, voice mail, fax etc. DOT-VoIP solutions promote business recreation whether it’s tiny scale industry or Fortune 500+ businesses. We provide Complete Call Center Software Solutions & IVR.
Following Features of Our Dialer
• Computer Telephony Integration (CTI) with Customer Relationship Management (CRM)
• Outbound, Inbound and Blended Telephony
• Web-based agent and administrative interfaces
• Predictive, Power, Preview and Manual Dialing alternatives
• Multiple ACD and IVR Features
• Compliance Management
• Custom Integration
• Quality Assurance
• Agents operate remotely
• Call Monitoring, Coaching, Barging, Conferencing
An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls build from the center can include telemarketing, sales or fund-raising calls, along with the calls for contact list updating, surveys or authentication services.
A call center may grasp either outbound or inbound calls exclusively or might deal with a amalgamation of the two. An outbound call center uses distinct metrics to measure agent , such as cost per call, proceeds earned, total calls made and tasks completed. An inbound call center uses different metrics, such as first call Intantion (FCR).
Preferred like better experience:
• Customer Service
• Dialer Services
• Inbound Outbound
A inbound call center is one that exclusive or predominately handles inbound calls (calls begin by the customer) preferably than outbound calls. A call center may handle either only inbound or outbound calls or might dealing with a combination of the two.
One of the biggest advantages of execute a hosted call center solution is that it eliminates the high cost of investing in new hardware, network framework and software licenses in order to get the latest and most advanced inbound call center technologies. we assume responsibility for all maintenance and upgrades, including integration with leading CRM Software in India and all inclusive application performance.
Avyukta Intellicall providing services to some of the leading corporate sector and are also examine the preferred vendor by most of the telecom IT permit to Service providing companies in the region.
With an experience of over 10 years in technology pasture with talented Quality engineers having multi-skill expertness, broad experience and well-tailored professionalism which is a basic requirement of a Professional company, in addition to Analytical Capabilities, Engineering Skills and fresh approach. We promotes itself as a Quality and Customer Oriented company with a dream to win hearts of its clients and continue a lifelong relationship by satisfy world-class IT solution & services.